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Transcript of phone call with BlueGreen, Eursla Giles, Friday, October 25, 2025, 12:43PM

0:00

Eursla (E):  Hi, it’s Eursla.  How you doing, darlin’?

Neil (N):  I’m doing well.  How are you, Eursla?  Good to hear from you.

EURSLA:  I…  No, you’re good.   And sir, I really want tpologize.  It’s just…  I’ve had a lot of family personal issues…  I’ve had some deaths in the family and so things have been a little crazy right?  But I’m back now.  So what can I do for you?

NEIL:  Well, we had…  You had told us that you were gonna try to call us initially in early September, September 3rd, and then you said with stuff going on it may be October 1st, and I know you had a couple of deaths on the family and stuff.  So we understood some of the delays.  Not a problem.  But it’s just the context of what we were hoping to discuss October 1 and soon about all the things that you had told us about our uh…

EURSLA:  I gotcha.  And look, yep this is my North Carolina guy. 

NEIL:  Yes

1:00

Text Box: ¶¶¶¶¶  NOTE: She repeatedly said that the reason the things she said would happen hadn’t happened yet was because the Hilton acquisition wasn’t yet completed.

EURSLA:   OK, yeah so one of the biggest…  Yep, I remember, I just caught your voice.  Yeah OK, so a couple of things also too — Hilton has not came in yet. 

Umm… hold on one second.

2:15-2:30  Music on hold

2:32

Joey:  Gillespie family?

NEIL:  Yes

Joey:  Hey, this is Joey from BlueGreen.  I’m just helping Eursla with a question.  I’m hoping I can help.  Can you ask the question again, sir?  I just want to make sure I give you the right answer.

2:48

Text Box: ¶¶¶¶¶  NOTE:   During the Bluegreen presentation/sales meeting on August 19, 2025, Eursla repeatedly told us that we were in “a very very good situation: -- that “we were sitting on a gold mine” – that Bluegreen had matched up our ownership with a property that she said was in “foreclosure”, which she said was “NOT a bad thing” but was in fact “a very good thing” for us.  She said she was very surprised that Bluegreen had allowed this to happen – that INSTEAD OF BLUEGREEN RECEIVING THE BENEFITS OF THIS SITUATION, WE WOULD RECEIVE THE INCREDIBLE BENEFITS, IF WE COMPLETED THE PURCHASE SHE WAS RECOMMENDING FOR US.  She said repeatedly that she “was going to treat us as if we were her own parents” – that she was very glad that WE [instead of Bluegreen] would be receiving these benefits.

NEIL:  Joey, Eursla is the one that we’re hoping can discuss the answer.  Um…  She had told us some things about our property and about our deed and so forth that she said is a very good situation for us.  She’s the one… She told us to discuss it with her, so um…  (how to summarize this…)   Remind Eursla that she’s the one that told us that we were sitting on a gold mine and didn’t even know it.  And if you tell her that:  “We are the ones that have the deed where we are sitting on a gold mine but we don’t know it.”  And that’s the truth of it.  We don’t understand what she said she understood about our deed.  She said we’re sitting on a gold mine, and I used the little commercial that talks about “You’re sitting on a gold mine and you don’t even know it”, because we don’t understand all the things she was telling us about our deed.  But she says we are in a very very good situation.  Umm… so see if that doesn’t remind her — We need to talk to her.

Joey:   OK

4:20-5:20  Music on hold

EURSLA:  Hello?

Text Box: ¶¶¶¶¶  NOTE:  She said “I understand what you want to do, OK?”  I.e., she NEVER said that she hadn’t promised the $82,000 x 2 = $164,000.  She NEVER said was had misunderstood her.  During this phone call, she had approx.. a dozen opportunities to address the $82,000 x 2 = $164,000 promise.  She repeatedly said it was all going to happen AS SOON AS HILTON COMPLETED THE ACQUISTION.

NEIL:  Yes

EURSLA:  OK.  So, listen, this is what I’m gonna explain to you guys.  I understand what you want to do, OK?  The problem with us right now is the fact that they’re not fully over yet.  That’s the problem that we’re having right now.

NEIL:  Well, you had said that it may be 45 days, so we understood that that could run up into October.  That it might not happen October 1st.

5:50

Text Box: ¶¶¶¶¶  NOTE:   When she said, “They pushed it back”, she was NOT saying her promises weren’t going to happen.  She was simply saying Hilton was delaying the completion of the acquisition – pushing back the date – NOT that the promises weren’t going to happen.  Just that Hilton was proceeding slowly.

EURSLA:  Yeah, but they put…  The problem is, darlin’, and so you know:  They pushed it back.  It’s not us.  Trust me.  We want them to hurry up and come in here and be over and done with. Everybody’s calling.  Everybody is like where… you know…  It’s not us.  It’s not me.

NEIL:  So, what do you mean?  What have they pushed back?

EURSLA:  OK, so what that means is:  They were supposed to be coming in and dropping HGV Max, which means that they were coming in fully HGV Max.  We have to wait until they become fully HGV Max.  That’s the problem we have right now, and it’s not us.

NEIL:  Do you have a guess as to when that might happen?

EURSLA:  Hold on one second

Music on hold

EURSLA:  OK, I just talked to management, and right now they’re saying maybe the end of the month, but honestly, nobody really knows right now.

7:00

Text Box: ¶¶¶¶¶  NOTE:    Here again, when she COULD HAVE SAID that we had misunderstood the $82,000 x 2 = $164,000 promise, she did NOT deny her promises.  She did NOT say we had simply misunderstood everything (or ANYTHING).  She simply made up some [incorrect] information, as if to somehow explain how/why we were going to benefit by “well over $100,000” – cash – in our bank account.

NEIL:  OK, well, let me just ask a question to understand, because you did say that it may take the 45 days and so forth, and that it relates to Hilton, you know, completing the acquisition that was scheduled for October 1.  Let me just ask the questioNEIL:  You had told us that you see some things on our deed where we had — the way you explained it — that we have $82,000 equity on our deed, and that when the Hilton thing goes through, that amount is going to double, and we even used, you know, the math — doubling $82,000 is $164,000 — and then you described that there would be some expenses that would need to come out of that, but that we would end up free and clear with well over $100,000, and that was part of the discussion where you encouraged us to go ahead and spend the $16,000 buying the other 6000 points to get us up to a total of 11,000 points to retain the position that we had in that deed — to retain the $82,000 equity that was going to double to $164,000 equity and so forth, so…

8:15

EURSLA:  Yes, because you guys were getting it at $1.78 price per point.  Remember, when you guys were with me, we were selling points for $4.75.

NEIL:  Yeah…

EURSLA:  You got the option on the computer for way cheaper, so that’s why I was like:  Why would you want to come in here and give us all that money?  That’s crazy.

NEIL:  Give you all what money?

EURSLA:  I mean, because right now, if you locked in $4.75 you actually would have gave us almost $300,000.

NEIL:  No, but we weren’t (i.e., We weren’t going to invest any more than the $16,000.)…  You told us specifically, “Do not buy anything else” (i.e., other than the $16,000 she WANTED us to spend) — We spent the $16,000 to get the 6000 points and and you told us we don’t need to buy anything else and that we were already fine right where we were, but you said we had $82,000 equity in that property – and that it related to a foreclosure on that deed…  That it was a very unusual circumstance, and you said we were sitting on a gold mine and didn’t even know it. It was, you know, I used that little commercial — That’s what it sounds like — because you understood it but we didn’t understand it.  We didn’t understand what you were saying, but you continued to say it — that we had that $82,000 equity that can’t go away.  It can’t change.  And I asked you,  “Is there anything that Bluegreen could do that would that would cause us to lose that?  and you said, “No.  There’s nothing they can do (i.e., to cause us to lose that).  That’s part of your deed.  That’s part of your ownership.”  And so the $82,000 which you said was going to double as soon as the Hilton purchase went through, that’s what we have been waiting on, as to how and when does that occur?

Text Box: ¶¶¶¶¶  NOTE:    Eursla had at least a dozen opportunities in this one phone call to correct any misunderstanding we might have had about the promises that we would be receiving $82,000 x 2 = $164,000, which (after basic expenses) would leave “well over $100,000” in our bank account.  She ALWAYS reaffirmed her (false, deceptive, fraudulent) promises.  She said, “I understand.  Trust me, I’m with you.  I understand everything that you’re saying to me.”  
Again, she repeated that the ONLY thing standing in the way was Hilton was proceeding slower than expected.

10:00

EURSLA:  I understand.  Trust me, I’m with you.  I understand everything that you’re saying to me.   My problem is, right now, I just can’t give you an answer of when, because they keep pushing it back.  It should have been dropped.

NEIL:  So when that when that happens, whether it’s the end of October or the end of November or whatever, please explain how the $82,000 equity…  Where does that come from?  When you said we have $82,000 equity related to that deed, can you explain what what that means and and how that will benefit us?

Text Box: ¶¶¶¶¶  NOTE:   Here again, she reaffirms her bogus promise that we “[bought] a foreclosure, which is a good thing”  -- NOT a bad thing thing – and that we already “had equity on it”, etc.

EURSLA:  OK, so a couple of things:  Rule #1: As of right now HGV Max has not dropped. OK?  You guys, whatever you guys have right now is what you guys have.  OK?  [Here’s her “Point #2:]  Our biggest thing right now, because you DID buy a foreclosure deed, which is a good thing — It wasn’t a bad thing – It had equity already on it, OK?  So one of the biggest things that I was just trying to explain to you guys:  I know the last time we talked I kept saying hey it’s gonna be this day it’s gonna be that day I understand why you’re frustrated.  I’m frustrated too.  You’re not by yourself.  We just want it to drop and be over and done with.  The problem is right now we don’t know if it’s gonna drop at the end of the month or if it’s gonna drop January 1.  We don’t know.  So as of right now, legally I can’t tell you when it’s going to drop, because I don’t know.

11:35

NEIL: I understand that you might not know that exact date, but while we were sitting in your office and you were going back and forth doing some additional checking and coming back and back and forth, you came back at one point and described more about the $82,000 equity that is…  The benefit will be to us.  And then you talked about how that would double…

12:05 

EURSLA:  Joey, can you pull up his account?

EURSLA:  So, hold on, let me do this, because you’re talking to me, and it’s been almost…  It’s been awhile since…  I mean, we’ve always been talking, but I’m talking about like I’m looking at your account right now.  So let me do this, OK?  I have to pull it.  I’m getting Joey to pull the account up, OK?

NEIL:   OK…

EURSLA:  … but the question I’m trying to get you, I know what you’re asking me.  I just can’t give you a definite answer, because I just I don’t know it.

NEIL:  You mean a definite date?

EURSLA:  Yeah,  I mean, I just don’t know it.

NEIL:  OK I understand that you might not be able to give a definite date and even on the last time we spoke was September 13 and at that time you were saying you would call us on October 1, but even then you were describing the fact that there may be the 45-day window, so we understood that there might not be an exact date there of October 1 or the end of October or whatever.  We understood that.  But what we are trying to understand more about when you when you were agreeing with the idea how I used that commercial (i.e., that we’re sitting on a gold mine), it sounds to me like, Eursla, that you’re saying we’re sitting on a gold mine but we don’t even know it, we don’t understand the gold mine, other than the fact that you’re saying we already have $82,000 equity, and that’s going to double to $164,000 — that’s the part that we don’t understand.

13:40

EURSLA:  OK, so let me do this, OK?  Let me pull your account up.  Can I look over your account and call you back?

NEIL:   I would really appreciate that.

EURSLA:  Yeah, because you kind of got me like [a table?], and I’m trying to talk to you.  But not to say that you’re not important, because you are very very important as well.

Text Box: ¶¶¶¶¶  NOTE:    Another opportunity to address the $82,000 x 2 = $164,000 (bogus promise).  
And again, she doesn’t deny any of it.  She says, “I got you.  I got you on that.”

NEIL:   No,  I would be very grateful if you would do that.  Pull our account and double check.  Because we were talking about that issue.  We were also talking about the fact that we could not afford to pay the $16,000 — especially not at a high interest rate — so you were talking about it, and this was not the most important part — This was a very very secondary part of trying to find a good way to of low interest way, you know, a 0% transfer or something to be able to handle the $16,000 equity.  But that’s the small question.  The big question is the $82,000 equity.  I mean, the $16,000 loan or note is the smaller question.  The bigger question is the $82,000 equity that would double to $164,000 — that’s the BIG question that we want to understand.

14:50

EURSLA:  I got you.  I got you on that.   

Let me pull it and then, umm…  Can I call you back?

NEIL:  We would be very appreciative.  I really appreciate that.

EURSLA:  OK.  Umm… hold on one second.

Music on hold.  Several minutes on hold.

19:00

EURSLA:  Yeah, OK.  So y’all…  I wanna make sure we’re clear on this, OK?  So you guys got 11,000 points, OK?  And y’all purchased with me $16,000.  Correct?

NEIL:  Correct

EURSLA:  A payment of $237.42? 

NEIL:  Umm…  the monthly payment?

EURSLA:  Yeah

NEIL:   I think that’s right.  And it’s still at a high interest.  But…  The monthly payment is a big problem for us, but it’s nowhere near the problem of the of the reason we did it in the first place, where it’s the major “sitting on the gold mine” benefit of the $82,000 equity that would double to $164,000.  That’s the BIG question.

19:56

EURSLA:  OK, so one of the big things I’m explaining is because you guys bought back in the day you accumulate equity on your contract because it’s timeshare.  It’s real estate, OK?  Now, I’m vaguely…  You guys are coming back to me.  Y’all are our elderly white couple, correct?

NEIL:  Correct.  And we’re the ones that you said – and I’m not saying this in any bad way, just a grateful way – You said you were gonna be treating us like we were your own parents.  We were the elderly couple.  We’re both in our 70’s.  Yes, you’ve got it.

20:30

EURSLA:  I remember!  Yeah! OK! OK! and I remember. I remember.  And we talked about this, and guys said that y’all could probably maybe move this to maybe like a 0% credit card or something like that.

NEIL:  That’s what we’re hoping to do, for sure.

EURSLA:  OK, and…  Yeah, I remember you guys.  OK, OK, OK.  Alright.  Gillespie.  Yeah!  Because I was like…  Wait a minute…  

21:00

[There was an electronic beep, and then the audio changed.  For a little while, I could only hear MY side of the conversation.]

NEIL:  …Well, we have made those payments, and we have no choice but to continue making those payments.  But we are urgently hoping soon within the next couple of months to be able to get that on a much lower interest card, as close to 0% as we can get, because the payment, the $16,000, is way out of our budget.  We do not have money in the bank or whatever.  Um… and so but the the only reason we did that — and we described this as honestly and openly as we could — the only reason we did it is because you were describing that with the $82,000 equity that would double and minus expenses that we would still be in the clear with being able to if you wanted to look at this way walk away with over $100,000 in our account.  And so the only reason that we would take on the $16,000 debt is that from the way you described it it’s it was like sitting on a gold mine and not even knowing it.  It was such a good deal, and you said things likEURSLA:  yeah yeah you said you don’t know why they even allowed us to be assigned to that property in the first place, instead of them reaping the benefit, we were the ones gonna reap the benefit, and so forth.  And you told us you were happy about that that you would be very glad for us to get that benefit instead of, you know, Bluegreen just getting all the benefit — that we were sitting on a gold mine, didn’t even know it, and that’s where we agreed with you we don’t understand we’re like that that the people in the commercial we don’t understand the value that you’re saying we have this 82,000 * 2 = $164,000 / over  $100,000…

EURSLA:  [I’m not sure yet what she said. Listen to the recording again.]

23:25-50

NEIL:  I hear what you’re saying now, but what you were describing was that if we wanted to simply be done with this — and you even described it as that Ona should, you know, would be able to go ahead and retire, and we’d be done with it and walk away in a year with over $100,000 cash in our bank account, and we would be done with the Bluegreen ownership.  That’s the way you described it and that’s that’s what we don’t understand.

EURSLA:  [I couldn’t hear her]

24:50

NEIL:  Well, we are not looking to exit, like in the next six weeks, because our understanding was that we, in order to reap the benefits of this, we need to stay in it until the Hilton sale is completed — the October 1 date or the 45 day, or whatever — whether it was in December January February or even you know next June sometime in the foreseeable future as soon as possible.  Ona is 77, and she is working a full time job because we can’t afford not to have her working that full time job and I am doing self-employment for with the clients that I’ve had from years past.  I’ve got a few of them to try to generate some income.  But we need to recover from this and that’s where you said that if we go ahead and make this $16,000 investment we will maintain the ownership position that we’ve got so that if we wanted to be done with it in six months or a year, we would be OUT.  The money would be in our bank account.  And we would be done.

26:20

EURSLA:  [I’m not sure yet what she said. Listen to the recording again.]

26:50

NEIL:   Uh…  That would be wonderful.  So you’re talking about at the end of October here?

EURSLA:  [I’m not sure yet what she said. Listen to the recording again.]

27:00-27:10

NEIL: 

 OK I I would really appreciate that.  And, if…  you know, in answering the question that you gave us a minute ago, if it is possible for us to be able — and the way that we described it to you — we would like to be able to be out from under this…  If we had understood, you know, six months ago, a year ago, two years ago, if we had understood then what we understand now we said we never would have signed up for the deal in the first place.  But at this point we’re kind of stuck with it.  And so what we were trying to explain to you was:  we’re stuck with something that we can’t afford, and we would like to get out from under the whole debt, the whole situation.  And you were describing a way that we would be able to do that, with the $82,000 equity, doubled, etc., where we would be able to walk away with over $100,000 in our bank account, after the $164,000 minus some of the expenses, you said it would still leave well over $100,000 in our bank account.  And if we are able to do that, then it will solve some of the problems of this Bluegreen debt.  But if we’re not able to do that then we dug a deep hole and we dug it deeper with you by spending the $16,000.

28:45

EURSLA:  [I couldn’t hear her.]

28:50

NEIL:  I would be very happy to do that.   

EURSLA:

NEIL: OK.

EURSLA:

NEIL:   Let me look.  Yeah, November 1st is a Friday.

EURSLA:

NEIL:  Yep

EURSLA:

NEIL:  That sounds real good.

EURSLA:

29:40

NEIL:  Eursla, I really appreciate it, and I know you had some hard some hard things with your family and the death of your your uncle and your brother and so forth, so we appreciate you.

EURSLA: 

NEIL:  November 1st

EURSLA: 

Transcript of phone call with BlueGreen, Eursla Giles, Friday, October 25, 2025, 12:43PM

0:00

Eursla (E):  Hi, it’s Eursla.  How you doing, darlin’?

Neil (N):  I’m doing well.  How are you, Eursla?  Good to hear from you.

EURSLA:  I…  No, you’re good.   And sir, I really want tpologize.  It’s just…  I’ve had a lot of family personal issues…  I’ve had some deaths in the family and so things have been a little crazy right?  But I’m back now.  So what can I do for you?

NEIL:  Well, we had…  You had told us that you were gonna try to call us initially in early September, September 3rd, and then you said with stuff going on it may be October 1st, and I know you had a couple of deaths on the family and stuff.  So we understood some of the delays.  Not a problem.  But it’s just the context of what we were hoping to discuss October 1 and soon about all the things that you had told us about our uh…

EURSLA:  I gotcha.  And look, yep this is my North Carolina guy. 

NEIL:  Yes

1:00

Text Box: ¶¶¶¶¶  NOTE: She repeatedly said that the reason the things she said would happen hadn’t happened yet was because the Hilton acquisition wasn’t yet completed.

EURSLA:   OK, yeah so one of the biggest…  Yep, I remember, I just caught your voice.  Yeah OK, so a couple of things also too — Hilton has not came in yet. 

Umm… hold on one second.

2:15-2:30  Music on hold

2:32

Joey:  Gillespie family?

NEIL:  Yes

Joey:  Hey, this is Joey from BlueGreen.  I’m just helping Eursla with a question.  I’m hoping I can help.  Can you ask the question again, sir?  I just want to make sure I give you the right answer.

2:48

Text Box: ¶¶¶¶¶  NOTE:   During the Bluegreen presentation/sales meeting on August 19, 2025, Eursla repeatedly told us that we were in “a very very good situation: -- that “we were sitting on a gold mine” – that Bluegreen had matched up our ownership with a property that she said was in “foreclosure”, which she said was “NOT a bad thing” but was in fact “a very good thing” for us.  She said she was very surprised that Bluegreen had allowed this to happen – that INSTEAD OF BLUEGREEN RECEIVING THE BENEFITS OF THIS SITUATION, WE WOULD RECEIVE THE INCREDIBLE BENEFITS, IF WE COMPLETED THE PURCHASE SHE WAS RECOMMENDING FOR US.  She said repeatedly that she “was going to treat us as if we were her own parents” – that she was very glad that WE [instead of Bluegreen] would be receiving these benefits.

NEIL:  Joey, Eursla is the one that we’re hoping can discuss the answer.  Um…  She had told us some things about our property and about our deed and so forth that she said is a very good situation for us.  She’s the one… She told us to discuss it with her, so um…  (how to summarize this…)   Remind Eursla that she’s the one that told us that we were sitting on a gold mine and didn’t even know it.  And if you tell her that:  “We are the ones that have the deed where we are sitting on a gold mine but we don’t know it.”  And that’s the truth of it.  We don’t understand what she said she understood about our deed.  She said we’re sitting on a gold mine, and I used the little commercial that talks about “You’re sitting on a gold mine and you don’t even know it”, because we don’t understand all the things she was telling us about our deed.  But she says we are in a very very good situation.  Umm… so see if that doesn’t remind her — We need to talk to her.

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Joey:   OK

4:20-5:20  Music on hold

EURSLA:  Hello?

Text Box: ¶¶¶¶¶  NOTE:  She said “I understand what you want to do, OK?”  I.e., she NEVER said that she hadn’t promised the $82,000 x 2 = $164,000.  She NEVER said was had misunderstood her.  During this phone call, she had approx.. a dozen opportunities to address the $82,000 x 2 = $164,000 promise.  She repeatedly said it was all going to happen AS SOON AS HILTON COMPLETED THE ACQUISTION.

NEIL:  Yes

EURSLA:  OK.  So, listen, this is what I’m gonna explain to you guys.  I understand what you want to do, OK?  The problem with us right now is the fact that they’re not fully over yet.  That’s the problem that we’re having right now.

NEIL:  Well, you had said that it may be 45 days, so we understood that that could run up into October.  That it might not happen October 1st.

5:50

Text Box: ¶¶¶¶¶  NOTE:   When she said, “They pushed it back”, she was NOT saying her promises weren’t going to happen.  She was simply saying Hilton was delaying the completion of the acquisition – pushing back the date – NOT that the promises weren’t going to happen.  Just that Hilton was proceeding slowly.

EURSLA:  Yeah, but they put…  The problem is, darlin’, and so you know:  They pushed it back.  It’s not us.  Trust me.  We want them to hurry up and come in here and be over and done with. Everybody’s calling.  Everybody is like where… you know…  It’s not us.  It’s not me.

NEIL:  So, what do you mean?  What have they pushed back?

EURSLA:  OK, so what that means is:  They were supposed to be coming in and dropping HGV Max, which means that they were coming in fully HGV Max.  We have to wait until they become fully HGV Max.  That’s the problem we have right now, and it’s not us.

NEIL:  Do you have a guess as to when that might happen?

EURSLA:  Hold on one second

Music on hold

EURSLA:  OK, I just talked to management, and right now they’re saying maybe the end of the month, but honestly, nobody really knows right now.

7:00

Text Box: ¶¶¶¶¶  NOTE:    Here again, when she COULD HAVE SAID that we had misunderstood the $82,000 x 2 = $164,000 promise, she did NOT deny her promises.  She did NOT say we had simply misunderstood everything (or ANYTHING).  She simply made up some [incorrect] information, as if to somehow explain how/why we were going to benefit by “well over $100,000” – cash – in our bank account.

NEIL:  OK, well, let me just ask a question to understand, because you did say that it may take the 45 days and so forth, and that it relates to Hilton, you know, completing the acquisition that was scheduled for October 1.  Let me just ask the questioNEIL:  You had told us that you see some things on our deed where we had — the way you explained it — that we have $82,000 equity on our deed, and that when the Hilton thing goes through, that amount is going to double, and we even used, you know, the math — doubling $82,000 is $164,000 — and then you described that there would be some expenses that would need to come out of that, but that we would end up free and clear with well over $100,000, and that was part of the discussion where you encouraged us to go ahead and spend the $16,000 buying the other 6000 points to get us up to a total of 11,000 points to retain the position that we had in that deed — to retain the $82,000 equity that was going to double to $164,000 equity and so forth, so…

8:15

EURSLA:  Yes, because you guys were getting it at $1.78 price per point.  Remember, when you guys were with me, we were selling points for $4.75.

NEIL:  Yeah…

EURSLA:  You got the option on the computer for way cheaper, so that’s why I was like:  Why would you want to come in here and give us all that money?  That’s crazy.

NEIL:  Give you all what money?

EURSLA:  I mean, because right now, if you locked in $4.75 you actually would have gave us almost $300,000.

NEIL:  No, but we weren’t (i.e., We weren’t going to invest any more than the $16,000.)…  You told us specifically, “Do not buy anything else” (i.e., other than the $16,000 she WANTED us to spend) — We spent the $16,000 to get the 6000 points and and you told us we don’t need to buy anything else and that we were already fine right where we were, but you said we had $82,000 equity in that property – and that it related to a foreclosure on that deed…  That it was a very unusual circumstance, and you said we were sitting on a gold mine and didn’t even know it. It was, you know, I used that little commercial — That’s what it sounds like — because you understood it but we didn’t understand it.  We didn’t understand what you were saying, but you continued to say it — that we had that $82,000 equity that can’t go away.  It can’t change.  And I asked you,  “Is there anything that Bluegreen could do that would that would cause us to lose that?  and you said, “No.  There’s nothing they can do (i.e., to cause us to lose that).  That’s part of your deed.  That’s part of your ownership.”  And so the $82,000 which you said was going to double as soon as the Hilton purchase went through, that’s what we have been waiting on, as to how and when does that occur?

Text Box: ¶¶¶¶¶  NOTE:    Eursla had at least a dozen opportunities in this one phone call to correct any misunderstanding we might have had about the promises that we would be receiving $82,000 x 2 = $164,000, which (after basic expenses) would leave “well over $100,000” in our bank account.  She ALWAYS reaffirmed her (false, deceptive, fraudulent) promises.  She said, “I understand.  Trust me, I’m with you.  I understand everything that you’re saying to me.”  
Again, she repeated that the ONLY thing standing in the way was Hilton was proceeding slower than expected.

10:00

EURSLA:  I understand.  Trust me, I’m with you.  I understand everything that you’re saying to me.   My problem is, right now, I just can’t give you an answer of when, because they keep pushing it back.  It should have been dropped.

NEIL:  So when that when that happens, whether it’s the end of October or the end of November or whatever, please explain how the $82,000 equity…  Where does that come from?  When you said we have $82,000 equity related to that deed, can you explain what what that means and and how that will benefit us?

Text Box: ¶¶¶¶¶  NOTE:   Here again, she reaffirms her bogus promise that we “[bought] a foreclosure, which is a good thing”  -- NOT a bad thing thing – and that we already “had equity on it”, etc.

EURSLA:  OK, so a couple of things:  Rule #1: As of right now HGV Max has not dropped. OK?  You guys, whatever you guys have right now is what you guys have.  OK?  [Here’s her “Point #2:]  Our biggest thing right now, because you DID buy a foreclosure deed, which is a good thing — It wasn’t a bad thing – It had equity already on it, OK?  So one of the biggest things that I was just trying to explain to you guys:  I know the last time we talked I kept saying hey it’s gonna be this day it’s gonna be that day I understand why you’re frustrated.  I’m frustrated too.  You’re not by yourself.  We just want it to drop and be over and done with.  The problem is right now we don’t know if it’s gonna drop at the end of the month or if it’s gonna drop January 1.  We don’t know.  So as of right now, legally I can’t tell you when it’s going to drop, because I don’t know.

11:35

NEIL: I understand that you might not know that exact date, but while we were sitting in your office and you were going back and forth doing some additional checking and coming back and back and forth, you came back at one point and described more about the $82,000 equity that is…  The benefit will be to us.  And then you talked about how that would double…

12:05 

EURSLA:  Joey, can you pull up his account?

EURSLA:  So, hold on, let me do this, because you’re talking to me, and it’s been almost…  It’s been awhile since…  I mean, we’ve always been talking, but I’m talking about like I’m looking at your account right now.  So let me do this, OK?  I have to pull it.  I’m getting Joey to pull the account up, OK?

NEIL:   OK…

EURSLA:  … but the question I’m trying to get you, I know what you’re asking me.  I just can’t give you a definite answer, because I just I don’t know it.

NEIL:  You mean a definite date?

EURSLA:  Yeah,  I mean, I just don’t know it.

NEIL:  OK I understand that you might not be able to give a definite date and even on the last time we spoke was September 13 and at that time you were saying you would call us on October 1, but even then you were describing the fact that there may be the 45-day window, so we understood that there might not be an exact date there of October 1 or the end of October or whatever.  We understood that.  But what we are trying to understand more about when you when you were agreeing with the idea how I used that commercial (i.e., that we’re sitting on a gold mine), it sounds to me like, Eursla, that you’re saying we’re sitting on a gold mine but we don’t even know it, we don’t understand the gold mine, other than the fact that you’re saying we already have $82,000 equity, and that’s going to double to $164,000 — that’s the part that we don’t understand.

13:40

EURSLA:  OK, so let me do this, OK?  Let me pull your account up.  Can I look over your account and call you back?

NEIL:   I would really appreciate that.

EURSLA:  Yeah, because you kind of got me like [a table?], and I’m trying to talk to you.  But not to say that you’re not important, because you are very very important as well.

Text Box: ¶¶¶¶¶  NOTE:    Another opportunity to address the $82,000 x 2 = $164,000 (bogus promise).  
And again, she doesn’t deny any of it.  She says, “I got you.  I got you on that.”

NEIL:   No,  I would be very grateful if you would do that.  Pull our account and double check.  Because we were talking about that issue.  We were also talking about the fact that we could not afford to pay the $16,000 — especially not at a high interest rate — so you were talking about it, and this was not the most important part — This was a very very secondary part of trying to find a good way to of low interest way, you know, a 0% transfer or something to be able to handle the $16,000 equity.  But that’s the small question.  The big question is the $82,000 equity.  I mean, the $16,000 loan or note is the smaller question.  The bigger question is the $82,000 equity that would double to $164,000 — that’s the BIG question that we want to understand.

14:50

EURSLA:  I got you.  I got you on that.   

Let me pull it and then, umm…  Can I call you back?

NEIL:  We would be very appreciative.  I really appreciate that.

EURSLA:  OK.  Umm… hold on one second.

Music on hold.  Several minutes on hold.

19:00

EURSLA:  Yeah, OK.  So y’all…  I wanna make sure we’re clear on this, OK?  So you guys got 11,000 points, OK?  And y’all purchased with me $16,000.  Correct?

NEIL:  Correct

EURSLA:  A payment of $237.42? 

NEIL:  Umm…  the monthly payment?

EURSLA:  Yeah

NEIL:   I think that’s right.  And it’s still at a high interest.  But…  The monthly payment is a big problem for us, but it’s nowhere near the problem of the of the reason we did it in the first place, where it’s the major “sitting on the gold mine” benefit of the $82,000 equity that would double to $164,000.  That’s the BIG question.

19:56

EURSLA:  OK, so one of the big things I’m explaining is because you guys bought back in the day you accumulate equity on your contract because it’s timeshare.  It’s real estate, OK?  Now, I’m vaguely…  You guys are coming back to me.  Y’all are our elderly white couple, correct?

NEIL:  Correct.  And we’re the ones that you said – and I’m not saying this in any bad way, just a grateful way – You said you were gonna be treating us like we were your own parents.  We were the elderly couple.  We’re both in our 70’s.  Yes, you’ve got it.

20:30

EURSLA:  I remember!  Yeah! OK! OK! and I remember. I remember.  And we talked about this, and guys said that y’all could probably maybe move this to maybe like a 0% credit card or something like that.

NEIL:  That’s what we’re hoping to do, for sure.

EURSLA:  OK, and…  Yeah, I remember you guys.  OK, OK, OK.  Alright.  Gillespie.  Yeah!  Because I was like…  Wait a minute…  

21:00

[There was an electronic beep, and then the audio changed.  For a little while, I could only hear MY side of the conversation.]

NEIL:  …Well, we have made those payments, and we have no choice but to continue making those payments.  But we are urgently hoping soon within the next couple of months to be able to get that on a much lower interest card, as close to 0% as we can get, because the payment, the $16,000, is way out of our budget.  We do not have money in the bank or whatever.  Um… and so but the the only reason we did that — and we described this as honestly and openly as we could — the only reason we did it is because you were describing that with the $82,000 equity that would double and minus expenses that we would still be in the clear with being able to if you wanted to look at this way walk away with over $100,000 in our account.  And so the only reason that we would take on the $16,000 debt is that from the way you described it it’s it was like sitting on a gold mine and not even knowing it.  It was such a good deal, and you said things likEURSLA:  yeah yeah you said you don’t know why they even allowed us to be assigned to that property in the first place, instead of them reaping the benefit, we were the ones gonna reap the benefit, and so forth.  And you told us you were happy about that that you would be very glad for us to get that benefit instead of, you know, Bluegreen just getting all the benefit — that we were sitting on a gold mine, didn’t even know it, and that’s where we agreed with you we don’t understand we’re like that that the people in the commercial we don’t understand the value that you’re saying we have this 82,000 * 2 = $164,000 / over  $100,000…

EURSLA:  [I’m not sure yet what she said. Listen to the recording again.]

23:25-50

NEIL:  I hear what you’re saying now, but what you were describing was that if we wanted to simply be done with this — and you even described it as that Ona should, you know, would be able to go ahead and retire, and we’d be done with it and walk away in a year with over $100,000 cash in our bank account, and we would be done with the Bluegreen ownership.  That’s the way you described it and that’s that’s what we don’t understand.

EURSLA:  [I couldn’t hear her]

24:50

NEIL:  Well, we are not looking to exit, like in the next six weeks, because our understanding was that we, in order to reap the benefits of this, we need to stay in it until the Hilton sale is completed — the October 1 date or the 45 day, or whatever — whether it was in December January February or even you know next June sometime in the foreseeable future as soon as possible.  Ona is 77, and she is working a full time job because we can’t afford not to have her working that full time job and I am doing self-employment for with the clients that I’ve had from years past.  I’ve got a few of them to try to generate some income.  But we need to recover from this and that’s where you said that if we go ahead and make this $16,000 investment we will maintain the ownership position that we’ve got so that if we wanted to be done with it in six months or a year, we would be OUT.  The money would be in our bank account.  And we would be done.

26:20

EURSLA:  [I’m not sure yet what she said. Listen to the recording again.]

26:50

NEIL:   Uh…  That would be wonderful.  So you’re talking about at the end of October here?

EURSLA:  [I’m not sure yet what she said. Listen to the recording again.]

27:00-27:10

NEIL: 

 OK I I would really appreciate that.  And, if…  you know, in answering the question that you gave us a minute ago, if it is possible for us to be able — and the way that we described it to you — we would like to be able to be out from under this…  If we had understood, you know, six months ago, a year ago, two years ago, if we had understood then what we understand now we said we never would have signed up for the deal in the first place.  But at this point we’re kind of stuck with it.  And so what we were trying to explain to you was:  we’re stuck with something that we can’t afford, and we would like to get out from under the whole debt, the whole situation.  And you were describing a way that we would be able to do that, with the $82,000 equity, doubled, etc., where we would be able to walk away with over $100,000 in our bank account, after the $164,000 minus some of the expenses, you said it would still leave well over $100,000 in our bank account.  And if we are able to do that, then it will solve some of the problems of this Bluegreen debt.  But if we’re not able to do that then we dug a deep hole and we dug it deeper with you by spending the $16,000.

28:45

EURSLA:  [I couldn’t hear her.]

28:50

NEIL:  I would be very happy to do that.   

EURSLA:

NEIL: OK.

EURSLA:

NEIL:   Let me look.  Yeah, November 1st is a Friday.

EURSLA:

NEIL:  Yep

EURSLA:

NEIL:  That sounds real good.

EURSLA:

29:40

NEIL:  Eursla, I really appreciate it, and I know you had some hard some hard things with your family and the death of your your uncle and your brother and so forth, so we appreciate you.

EURSLA: 

NEIL:  November 1st

EURSLA: 

NEIL:  Very good.  Thanks a lot.  Bye bye.

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